Refund Policy

Refund Policy

Effective Date: September 12, 2025

At Digital Boost Academy (“we,” “us,” or “our”), customer satisfaction is important to us. Please read this Refund Policy carefully before making a purchase. By purchasing from Digital Boost Academy, you agree to the terms outlined below.

1. Digital Products (Courses, eBooks, Templates, and Other Resources)

  • All purchases of digital products are final and non-refundable, except where required by applicable law.

  • Once a product has been delivered or accessed, we cannot offer refunds, exchanges, or cancellations.

  • This policy applies to all digital content, including but not limited to:

    • Online courses

    • eBooks

    • Templates

    • Digital training materials

2. Duplicate Purchases or Technical Errors

If you experience a duplicate charge or a technical error during checkout, please contact us within 7 business days of purchase. We will investigate the issue and, if verified, issue a full refund for the duplicate or erroneous transaction.

3. Exceptional Circumstances

Refunds may be granted only under the following exceptional circumstances:

  • Unauthorized or fraudulent transactions made without your consent.

  • Legal requirements in your jurisdiction that override this policy.

4. Subscription Services (if applicable)

  • If you subscribe to any recurring service, you may cancel your subscription at any time to prevent future billing.

  • Subscription fees already paid are non-refundable, but you will retain access until the end of the billing cycle.

5. How to Request a Refund

To request a refund under the limited conditions stated above, please contact our support team:

📧 Email: info@digitalboostacademy.net

Tel : 805-978-5892 | Email: info@digitalboostacademy.net | KIMIHURURA, GASABO, UMUJYI WA KIGALI

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